Privacy Policy

1. General Information

This Privacy Policy explains how OSZ Studios Sarl, operating the brand GRIND XV, collects, uses, and protects your personal data when you visit or make a purchase on our website.

Personal data refers to any information that can be used to identify you personally.

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2. Responsible Entity

OSZ Studios Sarl

Musharafieh Street 1

Chayah–Baabda

Lebanon

📧 Email: info@grindxv.com

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3. Data Collection on Our Website

a) Data You Provide to Us

We collect personal data when you:

  • Place an order
  • Subscribe to our newsletter
  • Contact us via email or contact form

This may include:

  • Name
  • Email address
  • Shipping & billing address
  • Payment-related information
  • Order details

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b) Automatically Collected Data

When you visit our website, technical data is automatically collected, such as:

  • IP address
  • Browser type
  • Operating system
  • Date and time of access

This data is collected automatically to ensure proper website functionality and security.

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4. Purpose of Data Processing

We use your data to:

  • Process and fulfill orders
  • Manage customer accounts
  • Communicate with you regarding orders or inquiries
  • Improve website performance and user experience
  • Send newsletters (only with your consent)

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5. Hosting & E-Commerce Platform (Shopify)

Our website is hosted by Shopify International Limited,

Victoria Buildings, 1–2 Haddington Road,

Dublin 4, D04 XN32, Ireland.

Shopify processes personal data on our behalf, including:

  • Order data
  • Payment information
  • Technical website data

Shopify uses cookies and similar technologies to analyze website usage and improve services.

More information:

https://www.shopify.com/legal/privacy

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in reliable website operation).

Consent-based processing is carried out under Art. 6(1)(a) GDPR where applicable.

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6. Payment Providers

We offer the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Apple Pay

Payment data is processed directly by the respective payment providers. We do not store full payment details.

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7. Newsletter

If you subscribe to our newsletter, we use your email address solely for sending updates, offers, and brand-related information.

You can unsubscribe at any time via the link in each email.

Legal basis: Art. 6(1)(a) GDPR (consent).

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8. Cookies

Our website uses cookies to ensure proper functionality and improve user experience.

You can manage or disable cookies through your browser settings.

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9. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at:

📧 info@grindxv.com

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10. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

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11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to comply with legal requirements or reflect changes in our services.